- Brian ThompsonBrian ThompsonSenior Lecturer at Liverpool Law School, University of Liverpool
- and Michael GordonMichael GordonSenior Lecturer at Liverpool Law School, University of Liverpool.
Extracts have been chosen from a wide range of historical and contemporary cases to illustrate the reasoning processes of the courts and to show how legal principles are developed. This chapter examines the institution of the ombudsman, its origins, the conditions of access and the jurisdiction of the parliamentary and local government ombudsmen. It also considers the meaning of injustice in consequence of maladministration with which the ombudsmen are concerned. The chapter also reviews how ombudsmen investigate and resolve complaints and seek improvement, as well as the outcome of investigations and remedies recommended by the ombudsman. Finally, the chapter discusses the process developed by the ombudsmen in dealing with dissatisfied complainants.