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Chapter

Cover Legal Systems & Skills

10. Persuasive oral communication and presentations  

Scott Slorach, Judith Embley, Peter Goodchild, and Catherine Shephard

This chapter provides an understanding of why students and professional lawyers need good oral communication skills. It explains the difference between verbal skills and non-verbal skills such as eye contact and body language. It then shows students how to develop these skills to have their voice heard. Guidance is provided about how to deliver an effective presentation during legal studies, whether in class, for an assessment, or otherwise, such as in a law clinic. It then proceeds to consider how to develop these skills for practice, and provides guidance as to why, when, and how a lawyer must employ persuasive oral communication with clients. The particular issues arising from online communication, such as on Teams and Zoom calls, are explored.

Chapter

Cover A Practical Approach to Alternative Dispute Resolution

13. The Negotiation Process  

This chapter explores the negotiation process. Good communication skills are very important for effective negotiation. Each negotiator should make clear any limits on authority, and whether any settlement will be subject to client approval. Indeed, agenda setting and opening are important in gaining control of a negotiation. It is normal to move through each issue reasonably systematically, making best use of information, analysis, and presentation. It is also important to deal with concessions, offers, and demands effectively to get the best outcome for the client. The negotiator should be able to identify the problems that can arise in a negotiation process and the techniques that may be used to overcome them. If a negotiation is successful, an oral contract is reached; the terms should then be clarified and recorded. Even if the negotiation is not successful, progress may be made with regard to the case.

Chapter

Cover Legal Systems & Skills

10. Persuasive oral communication and presentations  

Scott Slorach, Judith Embley, Peter Goodchild, and Catherine Shephard

This chapter first explains the fundamental oral communication skills law students need, including non-verbal communication such as eye contact and body language. It then shows students how to use these skills to deliver an effective presentation during legal studies, whether in class, for an assessment, or otherwise, such as in a law clinic. It then goes on to develop these skills for practice, and provides guidance as to why, when, and how a lawyer must employ persuasive oral communication with clients.