Customer Services

These page contains information on accessing the site, managing your subscription, and getting help if you have a problem.

These services are only relevant to subscribers, so if you are not yet a customer, please consult the Purchasing Law Trove page to find out about the purchase options.

If you cannot find an answer to your question, please consult our pages for FAQs, Help, or Technical Support. If these do not answer your query then please Contact Us.

Accessing the site

Before you log in to the site, please consult our FAQs, which includes details on recommended browsers and settings and screen-reader software standards, as well as our Technical Support page for site information. Users can then consult our Help page for full instructions for how to log in to the site, and librarians can access their administrator accounts as outlined below. If you have a code to redeem in order to get access to Law Trove please visit the Access Codes page to find out how to do this.

Help

Find information on how to use the Law Trove site. Detailed Help is available, but if you can't find an answer on the site please do Contact Us. Join one of our product experts for a live online webinar, free for you and your users – upcoming dates for these are advertised on the homepage.

If you are responsible for helping others get the best from Law Trove or promoting it within your institutions, please take a look at our User Guides.

Contact Us

Contact Us tells you how to contact customer support for technical support, access issues and troubleshooting, or your campus representative with your feedback or questions.

FAQs

Frequently Asked Questions provides answers for common questions about the content and features of the site, as well as technical and access issues.

Services for subscribers include

  • Access to technical support
  • Regular institutional usage reports
  • Tools to manage your account
  • Detailed help
  • Downloadable MARC21 records
  • Downloadable KBART files

To find out more about the service and resources for institutional subscribers, please visit our Resources for Institutions page.