7. Defining Objectives, Advising a Client, and Taking Instructions
7. Defining Objectives, Advising a Client, and Taking Instructions
- Susan BlakeSusan BlakeDirector of Studies and Associate Dean, Inns of Court School of Law
Abstract
This chapter focuses on the elements of effective litigation. It first explains the importance of a good working relationship as well as good communication between lawyer and client. It then discusses how to maintain a structured interface with the client. A poorly managed interface can undermine the strength of the case and is also a risk. Aside from face-to-face meetings, there is now a wide range of interface options, from conference calls to using shared web space for documents and exchanges. The remainder of the chapter elaborates on identifying client objectives and managing their expectations, advising a client (e.g. elements of advice, giving sufficient information, delivering bad news), advising clients on options, taking client instructions, and dealing with difficult clients.
