p. 42. Interviewing and advising
- Julian Webb, Julian WebbProfessor of Law, University of Melbourne
- Caroline Maughan, Caroline MaughanFormer Visiting Fellow in Law, University of the West of England
- Mike Maughan, Mike MaughanFormer Senior Lecturer in Organisational Behaviour, Gloucestershire Business School
- Marcus Keppel-PalmerMarcus Keppel-PalmerSenior Lecturer in Law, University of the West of England
- and Andrew BoonAndrew BoonProfessor in Law, City Law School, City, University of London
Abstract
This chapter discusses the skills of interviewing and advising clients. It covers the purpose of interviews; the importance of non-verbal communication; preparing for initial client interviews; the WASP approach; listening and questioning techniques; providing appropriate advice and information; and establishing a professional relationship with the client.
