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Information Technology LawThe Law and Society

Information Technology Law: The Law and Society (4th edn)

Andrew Murray
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date: 24 June 2024

p. 45318. Consumer protectionlocked

p. 45318. Consumer protectionlocked

  • Andrew MurrayAndrew MurrayProfessor of Law, London School of Economics and Political Science


This chapter examines how consumers are protected when they go online. It examines the extensive protections offered by the Consumer Rights Directive to distance agreements (including online agreements). The rules on jurisdiction, choice of law, and enforcement are examined alongside what rights the consumer has to receive information and to cancel contracts agreed at a distance. In addition, this chapter examines the suite of rights created by the Consumer Rights Act 2015 and, in particular, the new provisions therein which digital content (including software, apps, and in-game content among others). The chapter continues with a discussion of the regulation of unsolicited commercial communications or spam, including a discussion of the Directive on Privacy and Electronic Communications, GDPr, and the proposed ePrivacy Regulation. The chapter concludes with a discussion of the proposed online sales and Digital Content Directives.

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