FAQs

Welcome to our Frequently Asked Questions (FAQs) page. If you have a question that isn't answered here, please contact us.

How do I redeem my access token?
You can redeem your access token by visiting our access page. This page also contains information on what to do if you are experiencing problems.

I am having problems with my access token, what do I do?
Visit the access page for help and advice on what to do if you have any problems with your access token.

I don't have an access token but would like to access Law Trove, what do I need to do?
Individuals can purchase access to subject collections on Law Trove, as well as the complete collection. Please visit the Purchasing a Collection page for details on what's available to purchase, and how to do it.


If you have any problems accessing the content please contact onlinesubscriptions@oup.com

The title I am interested in doesn’t appear to be available.
Law Trove now contains around 200 law textbooks across core and optional subjects.

What happens to the content when a new edition of that book publishes?
You will continue to have access to the previous edition for the duration of your subscription. New editions will be available in the new subscriptions over the summer.

I am an academic, can I get trial access to the titles I am interested in?
Individual subject collections are available to purchase, as well as the complete collection. Contact your campus representative to discuss titles you are interested in.

I am an academic interested in purchasing a subscription to a few titles only, is that possible?
Yes, if you wish to purchase anything from one subject collection to the whole collection for your law students you should contact your campus representative to discuss this.

Is my access to Law Trove time limited?
Yes, access is for a period of 12 months from the time you redeem your access token. There is no access to the content you have subscribed to after that period.

How do I know what content I have access to?
Once you have logged in, the books you have access to will have an open padlock icon displayed alongside them. If you only want the content you can access to be displayed, click on the "Unlock the titles in your subscription" link in the left hand panel on the Law Trove homepage.

I am a student, can I get trial access to additional titles I am interested in?
We've made several chapters of different books available for you to try before you buy. You can access the free content here

How can I subscribe to content I don’t currently have access to?
Individuals can purchase access to subject collections on Law Trove, as well as the complete collection. Please visit the Purchasing a Collection page for details on what's available to purchase, and how to do it.

Can I share my annotations with others?
Yes, if you are an academic wanting to share your annotations with your class, or a student wanting to share annotations with other students, you can do that on Law Trove.

  • Use the checkbox in the left-most column of the table of saved annotations to select the annotations you wish to share, and then click the share button.
  • This will bring up a form prompting you to enter the email address of the people you want to send the annotation references to.
  • You can send to multiple email addresses at the same time.
  • You can also create groups (a collection of email addresses). These groups can be saved and selected again, making it easier to share an annotation, or multiple annotations, with a peer group or class.

However you choose to share annotations the recipients must already be registered with Law Trove and have set up a Personal Profile. When sharing, you need to use the email address they've registered with.

Remember, although you can read chapters on a smartphone, you won't be able to annotate.

Can I export my annotations?
Yes, use the checkbox in the left-most column of the table of saved annotations to select the annotations you want to export, then click the export button. Select your desired format: CSV (Excel), PDF or Word, and then an appropriately formatted file will be downloaded to your computer.

How do I cite from Law Trove in an essay?
You can cite accurately at a book and chapter level by selecting the pencil icon in the toolbar; the popular referencing formats are shown, including OSCOLA; choose your preferred one and either copy the text directly from the pop up and paste it in your bibliography, or export it in an appropriate format.

Technical questions

How do I change my username?
You can change your username by contacting our customer support team at onlinesubscriptions@oup.com

I registered and now can't access my account. Why not?
There are a number of reasons why you may not be able to access the site. Firstly, check that you are typing your username and password correctly - remember they are case sensitive and should not include any spaces. You may want to try clearing your cache before attempting to login.

Your access could have also ceased due to end of your access period being reached, the concurrent user limit being exceeded or abuse being detected on your account.

It's also worth remembering that you can only have one live log on at a time, so you cannot log on to your subscription on both a PC and a tablet. If you attempt to do this you'll see an error message. If you forget to log out from a previous device, wait half an hour for the system to reset itself before you try again.

If you are unable to ascertain why you are unable to access please contact our customer support team at onlinesubscriptions@oup.com, providing details of any error message you receive.

What are the technical requirements for using this website?
The platform supports current production versions of Firefox, Google Chrome and Safari on Mac OSX and current production versions of Firefox, Chrome and Internet Explorer on Windows XP, Vista, and 7. Currently that means:
• Firefox 22 and 23
• Safari 6
• Google Chrome 28 and 29
• IE9+

You will also need an internet connection, HTML and JavaScript support. Your operating system should be one of the following: Windows XP; Windows Vista; Windows 7; MAC OSX+.

You will also need MS Office installed on your computer to be able to open images in PowerPoint files.

Law Trove content is best viewed with a screen resolution of 1024x768, although they will also work at higher and lower resolutions. Please note that some tables are wide and so require 1024x768 screen resolution.

What if I have problems accessing the website?
Please do the following:

Check that you are connected to the internet when you try to use the site

Try going to another website. If you can't, your internet service may be experiencing problems.

Check that you are typing your email and password correctly.

Check that you are using a recommended browser: Internet Explorer 9.0 or later, or Firefox 3. If not, try going to the website using one of the recommended browsers.

Check whether you are using a firewall

If you do use a firewall, add www.oxfordlawtrove.com to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing www.oxfordlawtrove.com again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.

Check whether you are behind a proxy server

If you are, it may be blocking your access to www.oxfordlawtrove.com. Contact your system administrator and ask them to allow you access to the website.

Do you use security software? This may be blocking access to www.oxfordlawtrove.com 

Check whether you have cleared your cache recently

Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker for the browser than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.

To clear your cache in Firefox:

  • Log out of the website and close all other open browser windows
  • On the Tools menu select Options.
  • Click the Privacy icon and then the Clear Now button.
  • Click the Clear Private Data Now button.
  • Click OK.

To clear your cache in Internet Explorer:

  • Log out of the website and close all other open browser windows.
  • On the Tools menu select Internet Options.
  • On the General tab select Delete browsing history on exit, checkbox and Select Delete.
  • Click the OK button.

Do I need JavaScript?
It's not essential. but if you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser.

What accessibility standards does the site meet?
OUP's policy is to conform as a minimum to level of AA of the Web Content Accessibility Guidelines (WCAG 1.0, http://www.w3.org/TR/WCAG), and to comply with as much of level AAA as possible; also to accommodate a wide range of assistive technology support. Although Law Trove uses JavaScript, it is possible to use the site with JavaScript disabled, and all fonts are fully customizable by users. The site has low graphical content. ALT text for graphics, where they occur, and title text for pages, have been designed for compliance with the WAI guidelines and section 508 (1998 amendments) of the US Rehabilitation Act 1973. This ensures that the site works well with text-only browsers, or with graphical browsers without a mouse, for use by people with visual and/or mobility impairments.

What is your policy on third party data mining?
Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com